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Platinum Support

As a Platinum customer, you’ll have access to additional services available exclusively to you.

With this top tier support plan you can add a dedicated Customer Success Manager, or CSM, to your Aurea team. They focus on helping you identify and resolve any issues that may arise with your AlertFind service quickly, so you can keep your business moving and your people connected. Your CSM gives you complete visibility with monthly reporting and quarterly, or even bi-weekly, check-in calls.

You’ll also get:

  • 24/7 support: Connect with support engineers any time of the day or night for urgent issues through our dedicated platinum hotline or support portal. 
  • Faster response times: Platinum customers get priority—which means up to 4-6X faster response times. 
  • Priority issue resolution: As a Platinum Support customer, your open tickets skip to the front of the line for fast resolution.

Additional extended maintenance: Platinum support offers one year of extended maintenance, with the option to upgrade to additional years of extended maintenance as necessary.

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