Why You Need Excellent Customer Service For Your ENS

Today’s top emergency notification systems are high-end pieces of technology. And while the majority of systems are designed to be as user-friendly as possible, support and guidance from system experts is still invaluable.

To realize the full benefits of your emergency notification system, you need excellent customer service at your disposal.

An excellent customer service team offers:

Training And Onboarding

Excellent customer service should begin the second you sign a contract with your emergency notification system provider. The customer support team should promptly begin working with you to onboard your employees.

Choosing an emergency notification system that has comprehensive onboarding procedures already in place is critical. It ensures that your team will be onboarded quickly and painlessly.

Strong onboarding procedures must include technical training. This training will help each and every user understand the tool’s functionality and feel comfortable with the interface. If your team members do not feel comfortable using the system, it will be useless to them in the chaos and panic of a crisis.

Proactive Database Updates

For an emergency notification system to be useful, its contact database must contain all your employees’ contact information. If your ENS sits idly for months or years, there’s a strong chance you could encounter a problem once you do try to use it.

If a crisis strikes and you only then realize that your ENS contact database isn’t complete, it will be too late to do anything about it. That is why excellent customer support means proactive customer support.

Proactive customer service managers actively monitor your emergency notification system and your contact database to identify and address any issues as soon as they arise. This prevents small issues from snowballing into serious problems that can then hinder your ability to reach your team.

Around-The-Clock Availability

Emergencies can happen at anytime. And when they do, you need to have easy access to a customer service team.

Your emergency notification system needs to be backed by a support team that will be available when you need them. Otherwise, they will not do you any good. Whether it is to fix a problem or help you navigate the interface, they need to be ready and reachable at all times.

24/7 dedicated support specialists ensure that you can resolve product issues as they arise, whenever they arise. You can rest easy knowing your ENS customer support team is always in your corner.

Deep Technical Experience

Your emergency notification system uses modern technology, so its customer service team needs to consist of solution specialists with deep technical knowledge.

If the support team is simply made up of general customer service representatives, they will not be able to help resolve critical product issues. You need customer service managers that are intimately familiar with the system.

AlertFind’s dedicated specialists work with you to protect your people and ensure your organization’s long-term success. To learn more, schedule a demo today.