Dedicated, Proactive Customer Support
Our specialists provide 24/7 support and guidance to ensure your organization’s long-term success.
Your Partner In Protecting Your Organization
Efficient Training And Onboarding
AlertFind facilitates comprehensive technical training and onboarding so each customer fully understands AlertFind’s functionality and is comfortable with the interface. Our specialists will have you fully onboarded in 4 weeks or less.
Proactive Customer Success Managers
Your dedicated customer success manager monitors the health of your database with monthly checks to identify and address issues before they become serious problems. They work with you to test and validate each of your communication channels, such as SMS, email and voice.
Round-The-Clock Customer Support
In addition to a customer success manager, you also get dedicated customer support specialists. These specialists have deep technical expertise and are available via phone, ticket or chat to resolve product issues as they arise. We guarantee a response time of 15 minutes or less.
Whatever The Threat, AlertFind Has You Covered
Instantly reach all devices with multi-channel delivery
Send unlimited notifications across multiple channels, so recipients are more likely to see them. Channels include email, text, voice call, fax, mobile app push notifications, pages and more.
Easily set up custom hotlines and conference bridges
Use a custom hotline to keep employees up to date with the latest information. You can also facilitate real-time communication between critical personnel through a conference bridge.
Rapidly send notifications with our mobile app
Send alerts and manage responses in real time from your smartphone. Utilize in-app check-ins to target only those employees affected by a location-based event.
Share notification responsibility across teams and locations
Build teams and assign multiple administrators to make sure critical alerts make it to your team members, no matter where they’re located around the globe.
Get status updates in real time with two-way communication
With real-time updates, you can poll each person individually or in groups. You will always know the status of your team members so you stay informed in every situation.
Effectively target alerts to specific threats with geofencing
In the case of regional threats, you can easily communicate with users in a specific area by outlining their location on a map. You can select several areas with our multiple geofencing capabilities, ensuring that every team member is notified.
Save time with
automated alerts
Pre-build messages that can be sent immediately when specified conditions are met. Automated alerts save valuable time during incidents and guarantee that important information is included each time.
Reach the right people with
role-based alerting
Send alerts only to those who need them. Build multiple role-based recipient groups in your alerting system so the right people receive your messages and unnecessary alerts don’t clutter up the system.
Reduce response time with auto-escalation
Escalate your alerts to better manage events and speed up response time. If an on-call resource doesn’t respond, the incident alert automatically goes to the next member of the team until it’s picked up.
Customer Support You
Can Count On
We’re always here to help.
