During an IT incident, the last thing you need is to be scrambling to contact key people. A robust IT alerting system guarantees 100% database accuracy for your entire organization. This includes the most critical piece of contact information – a mobile number. With this information, your IT alerts can reach people immediately – encouraging them to take immediate action.

AlertFind’s SmartContact ensures you can reach every member of your organization with its 100% accuracy. The system uses free API connectors for all popular HR databases, such as Workday, PeopleSoft and Active Directory.

 

Imagine your organization is hit with a phishing attack, where hackers trick people into sharing personal data or using malware. To isolate and remediate that threat, the IT service desk needs the ability to reach all employees with an urgent alert.

In the event of a cyber attack like phishing, every minute matters. You need complete confidence that every message is quickly delivered to every employee on a channel where they are most likely to see it. Text, calls, emails – by sending alerts out on all these channels, you can be confident your message is reaching the right people.

With every employee’s contact information in your database, you don’t have to worry about anyone missing a critical update or notice. This is also important during a full IT outage, when employees require notifications about workarounds so they can continue working.

The best IT alerting tools use artificial intelligence, machine learning and data science to keep your contact database up-to-date in real time, collecting and updating crucial contact information for your employees. No manual work for your team and you can rest easy knowing that the system is always 100% accurate.

To learn more about how to use IT strategically for your next merger, download our new eBook, “5 IT Alerting System Features That Improve Incident Management.”

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